How to contact support

Need help? We're here for you 🫶

Whether you're having trouble redeeming a gift, have a question about your account, or just want to chat — we’re real people, and we’re here to help.

💬 Chat with us anytime

Use for the blue chat bubble in the lower right-hand corner of every page.

📱 In the On Me app

Using the On Me app? Just tap "Contact Support" from the Account tab.

📧 Email us

Prefer email? No problem. Send us a message at support@onme.com and we’ll get back to you as soon as we can.