Contact support
Whether you're having trouble redeeming a gift, have a question about your account, or just want to chat, we’re here to help. Our support team will get back to you promptly during business hours.
Contact support by chat or email
- If you're on onme.com, use the blue chat bubble in the lower right-hand corner
- If you're using the On Me app, navigate to the Account tab, then tap "Contact support"
Please also share your order number (if you're a sender) or your phone number (if you're the recipient) associated with your account. This information is kept confidential, and support conversations are secure.
- Send us an email at support@onme.com
Order number and account info
If you placed a gift card order, please share your order number with support. To find your order number, check your inbox for an order confirmation email from noreply@onme.com. Or, visit onme.com/orders (must be logged in).
Corporate and bulk orders
If you have a question about a corporate or bulk order, please contact bulk@onme.com to reach our corporate gifting specialists.
Send Feedback
The good, the bad, and the buggy. Let us know what’s on your mind! Make a wish. If you could add one thing to On Me right now, what would it be?
Send us an email at feedback@onme.com.