Contact support
Need help? We're here for you!
Whether you're having trouble redeeming a gift, have a question about your account, or just want to chat, we’re here to help. Our support team will get back to you within 1 business day.
Contact support by chat or email
- If you're on onme.com, use the blue chat bubble in the lower right-hand corner
- If you're using the On Me app, navigate to the Account tab, then tap "Contact support"
Please also share your order number (if you're a sender) or your phone number (if you're the recipient) associated with your account. This information is kept confidential, and support conversations are secure.
- Send us an email at support@onme.com
Order number and account info
If you placed a gift card order, please share your order number with support. To find your order number, check your inbox for an order confirmation email from noreply@onme.com. Or, visit onme.com/orders (must be logged in).
Corporate and bulk orders
If you have a question about a corporate or bulk order, please contact bulk@onme.com to reach our corporate gifting specialists.
Send Feedback
The good, the bad, and the buggy. Let us know what’s on your mind! Make a wish. If you could add one thing to On Me right now, what would it be?
Send us an email at feedback@onme.com.