Contact support

Need help? We're here for you!

Whether you're having trouble redeeming a gift, have a question about your account, or just want to chat, we’re here to help. Our support team will get back to you within 1 business day.

Contact support by chat or email

• If you're on onme.com, use the blue chat bubble in the lower right-hand corner
• If you're using the On Me app, navigate to the Account tab, then tap "Contact support"
• Send us an email at support@onme.com

Order number and account info

If you placed a gift card order, please share your order number with support. To find your order number, check your inbox for an order confirmation email from noreply@onme.com. Or, visit onme.com/orders (must be logged in).

Please also share your full name, and the phone number associated with your account. This information is kept confidential, and support conversations are secure.

Corporate and bulk orders

If you have a question about a corporate or bulk order, please contact bulk@onme.com to reach our corporate gifting specialists.