Delete your account

Learn how to delete your account from On Me

You can delete your account directly from within the On Me app or website — there’s no need to contact support.

1. Log in to your account.
2. Go to My Account → Account Settings.
3. Click the Delete Account button.
4. Review the warning message carefully. Deleting your account is permanent and cannot be reversed.
5. Check the box confirming that you understand this action is permanent and that any unspent gift card balance will be forfeited.
6. Click Delete My Account to complete the process.

Before You Delete Your Account

We recommend completing these steps first:

• Spend your remaining gift card balance — you will forfeit any unspent funds.
• Save any receipts or order confirmations you might need for your records.
• Update your contact information with any merchants where you may have used your On Me card for recurring purchases.
• Download any important account information you may want to keep.

Important Notes

• Any unspent gift card balances will be forfeited.
• On Me reserves the right to keep some information on file to ensure compliance with financial regulatory laws. This includes personal information, contact details, and transaction data.
• Once your account is deleted, you will no longer have access to your gift cards, order history, or any other account information.