Help, I can't find my gift!
How to track down your gift
Gift links
If you sent a gift, and chose the "I'll send it myself" option, you are responsible for sharing the gift link with your intended receiver. Here's how to find the gift link:
- Create an account and sign in
- Navigate to onme.com/gifts or the Gifts tab in the app, and choose your gift
- You'll see a button to generate and share a unique gift link
If you are expecting to receive a gift, but can't find it, it's possible that your sender hasn't shared the gift link with you yet.
Gifts sent from On Me
Gifts can be sent from On Me by automated email or text.
Gifts delivered by automated email are sent from noreply@onme.com. Sometimes, these emails can land in your Promotions or Spam inboxes.
Gifts delivered by automated text are sent from a secure phone number: (866) 833-3042.
No gifts found
If you created an On Me account, but don't see your gift, it's possible that your gift is attached to a different phone number or email address. Please contact support and we'll sort this out right away!