Help, I lost my phone!

What to do if you lost your phone

Your gift cards are safely stored in your On Me account, and can be recovered. To regain access:

• Log into the On Me app on a new device using the same email or phone number tied to your account
• If your gift card was added to Apple Wallet or Google Wallet, you may need to re-add it depending on your device’s backup settings

🔐 Make sure your On Me account and email are secured with strong passwords to prevent unauthorized access.