Order in review
Sometimes we pause a gift for a quick safety check. This protects you, your recipient, and our merchant partners.
Why this happens
- Our automated systems spotted unusual activity
- A routine payment or account check is needed
What we do next
- Verify payment and account details
- Release the gift as soon as checks are complete
- If the checks do not pass, we cancel and refund the funds to the original payment method
What you need to do
Usually nothing. If we need more information, we will email you with simple steps. Please reply from the same email used at checkout.
How long it takes
Most reviews finish quickly. Some take longer if extra verification is required. You will get an email the moment we approve or cancel.
Refunds
If an order is canceled, we immediately issue a refund to your original payment method. Your bank may take a few business days to post it.
How we keep gifts safe
- Tokenized, wallet-ready gifts are more secure than plastic cards
- Layered automated checks plus targeted manual reviews
- Ongoing monitoring across the network
Check status or get help
You can track your order in your account. Questions? Contact Support with your order ID.