Making changes to your order
To ensure that our gift cards are delivered truly instantly, we process orders immediately after they are placed. If you need to make a change to your order, here’s what’s possible.
Update delivery details
Made a typo? If for any reason, your recipient did not receive their gift card. You can update your recipient's delivery details, including their phone number and email address, directly through the On Me website and app.
- Sign up or sign in at onme.com or on the On Me app. If you sent the gift before creating an account, please confirm your email address to attach your order to your account.
- Navigate to onme.com/profile or the "Me" tab in the app.
- Find the gift and click “Gift Details”
- Open the “Tracking & Delivery” tile and select how you would like to update the delivery method.
Please note that you can only update delivery details before your gift card has been claimed.
Change the name of the recipient
Please contact support with the new name and we will be happy to change it for you!
Change your gift note
After a gift is sent, the gift note cannot be edited.
Cancel your order
In most cases, orders can't be canceled after they are placed, and we are unable to offer refunds.