FAQ

On Me gift cards are digital cards tailored to hobbies and interests, functioning similarly to debit cards. We offer over 60 different categories from Running to Restaurants and Beauty to Basketball. Each card features a selection of top brands related to its category, shown on its dedicated page and during redemption. For example, a ‘Running, On Me’ card can be used at stores like Nike, Under Armour, Dick’s Sporting Goods, and more. These cards allow recipients to spend funds at any participating brand within the selected category until the balance is exhausted.

Yes, On Me gift cards function similarly to debit cards but are tied to specific categories and brands chosen by the sender. This allows recipients to use the card at any participating retailer within the designated category. The value is drawn down with each purchase until the balance is used up.

You can buy On Me gift cards exclusively through our website or the On Me app. Choose your preferred category, set the gift amount, and personalize it with messages, videos, and photos. Complete your purchase through our secure checkout process.

You can send an On Me gift card instantly via email or text by entering the recipient’s phone number or email during checkout. We also offer scheduled delivery options for special occasions.

On Me gift cards are redeemable at a curated selection of brands that align with the card’s category. You can find the list of brands on the card’s page on our website or the On Me app.

Using your On Me gift card is simple. The card acts like a debit card that can be used at any participating brand in your card’s designated category. To shop online, simply enter the card information that can be found in the app. To shop in-store, tap using your digital wallet and enter the PIN if prompted. You can find this information in the app. Your card balance decreases with each purchase, and you can continue using it until the funds are fully spent.

Download the On Me app from the Apple App Store or Google Play Store, log in, and add your gift card to your digital wallet. This feature is compatible with Apple Pay® and Google Wallet™.

Yes, multiple gift cards can be used if the retailer supports this payment method. However, policies may vary by merchant.

Although your card may have an expiration date, the underlying funds do not expire. Please check the specific terms on each card for details.

On Me gift cards are protected by industry-leading security measures, including two-factor authentication (2FA). Our password-less 2FA login ensures a secure yet convenient user experience, with verification codes sent via SMS and email.

Log in to your account on the On Me app to view your card balance.

Your received On Me gift cards are stored in the “My Gifts” section of your account, accessible by logging into our website or using the On Me app.

Since On Me gift cards are stored digitally in the On Me app and optionally in your digital wallet, you can still access them even if your phone is lost or stolen, provided you secure your accounts.

Each category-based gift card is programmed to work only with certain approved retailers. To find out where you can use your On Me gift card, please visit the specific page for your card category or the On Me app. You can see the card number, CVV, expiration date, PIN, and billing address in the app. If your On Me gift card still does not work at an approved retailer, please contact our customer support immediately.

No, On Me gift cards come with no hidden fees, dormancy fees, or maintenance charges.

Refunds and exchanges are subject to our terms and conditions, available on our website.

You can choose to deliver your On Me gift card via a Gift Link. A Gift Link is a unique URL that gives anyone with the link access to the gift you’ve created. It allows you to send the gift yourself through any channel you prefer—like SMS, Instagram DMs, or Facebook Messenger—so you can be sure your recipient sees it. The link holds the full value of the gift and can be redeemed into a digital wallet or On Me account.

Anyone with the link can access and redeem the gift. There’s no recipient verification—so if the Gift Link is shared, forwarded, or misdelivered, the gift can be claimed by anyone. Once it is created, you are fully responsible for who receives it and how it's shared. We unfortunately cannot offer help or refunds if the link is shared with the wrong recipient or redeemed by someone other than your intended recipient. Please share it carefully.

Send it via a secure, private channel—such as a direct text or email—and double-check the recipient’s info. Never post your link in public places like social media or group chats.

Yes! We’ll notify you when the gift is opened. However, do not open the link yourself—this will trigger the “gift opened” message. Be careful not to click the Gift Link before sending.

Yes. For security reasons, Gift Links are valid for 14 days. If your recipient doesn’t open the gift in time, a new Gift Link will be generated automatically. You can access the new link anytime from your gift receipt or by logging into the My Gifts page and clicking the "Order details" button.

No, On Me gift cards are currently valid only for use in the United States. They can be sent by users with a U.S. billing address to recipients with a U.S. phone number.

Creating an account is quick and secure: 1. Visit our website and click ‘Sign Up’. 2. Enter your email and phone number for verification. 3. Check your email or SMS for a verification code. 4. Enter the code on the website. 5. Complete your profile, and you’re set to explore our variety of cards.

You can contact us by clicking the chat icon on the lower right corner of the page, tapping "Contact Support" through the On Me app, or emailing us at support@onme.com