Frequently Asked Questions

What are On Me gift cards?

On Me gift cards are digital cards tailored to hobbies and interests, functioning similarly to debit cards. We offer over 60 different categories from Running to Restaurants and Beauty to Basketball. Each card features a selection of top brands related to its category, shown on its dedicated page and during redemption. For example, a ‘Running, On Me’ card can be used at stores like Nike, Under Armour, Dick’s Sporting Goods, and more. These cards allow recipients to spend funds at any participating brand within the selected category until the balance is exhausted.

Are On Me gift cards considered debit cards?

Yes, On Me gift cards function similarly to debit cards but are tied to specific categories and brands chosen by the sender. This allows recipients to use the card at any participating retailer within the designated category. The value is drawn down with each purchase until the balance is used up.

How can I buy an On Me gift card?

You can buy On Me gift cards exclusively through our website or the On Me app. Choose your preferred category, set the gift amount, and personalize it with messages, videos, and photos. Complete your purchase through our secure checkout process.

How do I send an On Me gift card to someone?

You can send an On Me gift card instantly via email or text by entering the recipient’s phone number or email during checkout. We also offer scheduled delivery options for special occasions.

Where can I spend my On Me gift card?

On Me gift cards are redeemable at a curated selection of brands that align with the card’s category. You can find the list of brands on the card’s page on our website or the On Me app.

How do I use my On Me gift card?

Using your On Me gift card is simple. The card acts like a debit card that can be used at any participating brand in your card’s designated category. To shop online, simply enter the card information that can be found in the app. To shop in-store, tap using your digital wallet and enter the PIN if prompted. You can find this information in the app. Your card balance decreases with each purchase, and you can continue using it until the funds are fully spent.

How can I add my On Me gift card to a digital wallet?

Download the On Me app from the Apple App Store or Google Play Store, log in, and add your gift card to your digital wallet. This feature is compatible with Apple Wallet and Google Pay.

Can I use multiple gift cards in one transaction?

Yes, multiple gift cards can be used if the retailer supports this payment method. However, policies may vary by merchant.

Do On Me gift cards expire?

Although your card may have an expiration date, the underlying funds do not expire. Please check the specific terms on each card for details.

How secure are On Me gift cards?

On Me gift cards are protected by industry-leading security measures, including two-factor authentication (2FA). Our password-less 2FA login ensures a secure yet convenient user experience, with verification codes sent via SMS and email.

How do I check the balance of my On Me gift card?

Log in to your account on the On Me app to view your card balance.

Where can I find my On Me gift card after receiving it?

Your received On Me gift cards are stored in the “My Gifts” section of your account, accessible by logging into our website or using the On Me app.

What if I lose my On Me gift card?

Since On Me gift cards are stored digitally in the On Me app and optionally in your digital wallet, you can still access them even if your phone is lost or stolen, provided you secure your accounts.

What should I do if my On Me gift card isn’t working?

Each category-based gift card is programmed to work only with certain approved retailers. To find out where you can use your On Me gift card, please visit the specific page for your card category or the On Me app. You can see the card number, CVV, expiration date, PIN, and billing address in the app.

If your On Me gift card still does not work at an approved retailer, please contact our customer support immediately.

Are there fees associated with On Me gift cards?

No, On Me gift cards come with no hidden fees, dormancy fees, or maintenance charges.

Can I get a refund or an exchange?

Refunds and exchanges are subject to our terms and conditions, available on our website.

Can I use an On Me gift card outside of the United States?

No, On Me gift cards are currently valid only for use in the United States. They can be sent by users with a U.S. billing address to recipients with a U.S. phone number.

How do I create an account with On Me?

Creating an account is quick and secure:

1. Visit our website and click ‘Sign Up’.
2. Enter your email and phone number for verification.
3. Check your email or SMS for a verification code.
4. Enter the code on the website.
5. Complete your profile, and you’re set to explore our variety of cards.

I still need help. How do I contact support?

You can contact us by clicking the support icon on the lower right of our website, through the On Me app, or by emailing support@onme.com.